Privacy Statement Last Updated on: August 8, 2018
ClearSlide, Inc. Privacy Statement
ClearSlide, Inc., 150 Spear Street, Suite 1500, San Francisco, California, 94105, U.S.A. (“ClearSlide,” “us,” or “we“) is committed to protecting your privacy. This document describes ClearSlide’s information practices and the choices available to you regarding ClearSlide’s use of your personally identifiable information (that is, information that can be used to identify a person, hereinafter referred to as “Personal Data”). If you are in the European Union (“EU”), see the information intended for EU residents at the end of this Privacy Statement.
ClearSlide provides a variety of web-based and mobile services designed specifically for the communication needs of sales and marketing teams (the “Services“). The Services are made available to users who have ClearSlide accounts (“Customers“) via the website located at www.clearslide.com (the “Site“). ClearSlide and its Customers use the Services to communicate with their customers and sales prospects (“Viewers“). Some visitors may also choose to only browse the Site without using the Services (“Visitors”). We will refer to Customers, Viewers and Visitors collectively as “Users”. The Services allow ClearSlide and its Customers to upload presentations, sales collateral and other content (“Content”) to the Site, in addition to information, including Personal Data, about Viewers. Customers use the Services to communicate with Viewers and share Content in a variety of ways, including via email and browser-based online presentations.
The use of information collected through our Services shall be limited to the purpose of providing the Services for which a Customer has engaged ClearSlide, or as otherwise described in this Privacy Statement. We will not sell your data to any third parties.
1. The Data We Process; Purposes of Processing
Depending on how you interact with us, we process different kinds of data in different ways. Some data is automatically processed if you visit our Site or use our Services. Other data is only processed if you actively submit it to us (like using our web forms to get in touch with us).
Data we process if you visit our Site:
Even if you are only a Visitor on our Site, your computer or device automatically sends technical information to our web servers that we store in log files, including the following “Website Usage Data”:
- Date and time of the visit and the duration of use of the Site;
- The IP address of your device as well as your internet service provider (ISP);
- The referral/exit URL;
- The visited subsites of the Site;
- Clickstream data; and
- Other information about your device (type of device, browser type and version as well as settings, installed plug-ins, operating system).
We process Website Usage Data to allow you to surf the Site and to ensure its functionality. We also process Website Usage Data to perform analyses on the performance of the Site, to continuously improve the Site and correct errors, to ensure IT security and operation of our systems, as well as to prevent or uncover abuse. We further process this data in aggregated or pseudonymized form to analyze trends, administer the Site, track Users’ movements around the Site, and to gather demographic information about our user base as a whole in order to improve marketing (including serving you personalized, interest-based ads) as well as the user experience for our Services and guaranteeing the safety of our IT systems.
Data we process if you use the Services or view Customer Content:
In this Privacy Statement, we assume the Customer is an individual. If, instead, the Customer is a legal entity, all explanations regarding a Customer will instead refer to the Customer’s employees or other individuals using the Services with the Customer’s account.
Customer Data: We automatically process information about your account and your interaction with and use of the Services. We process this information in order to deliver the Services and to provide you with reporting and analytics relating to your use of the Services. This data includes:
- Date and time you uploaded Content to our Service;
- Whether or not Content was modified by you;
- Number of times and length of time Content was presented by you using the Services;
- Your phone number (if utilizing conference calling features); and
- Your IP address and location.
This information is made available to the Customer in your user account and may be associated with other Personal Data that the Customer provides us. For example, a Customer can provide information (including Personal Data) to allow us to deliver the Services, to manage and administer your account, and for billing purposes. To those ends, a Customer can submit information such as names, company names, email addresses, phone numbers, billing addresses, and financial qualification information such as a valid credit card.
A Customer may also submit Content for use in connection with the Services. Each Customer is solely responsible for all Content and other information it inputs into the Services. ClearSlide will not alter Content that a Customer intends to share via screen-sharing Services and will not share Content via its screen-sharing Services with other Customers or third parties other than those with whom the Customer intends to share Content.
Viewer and Other Third-Party Data: If you view Customer Content, we will process your Personal Data solely on our Customers’ behalf. This means that we only follow our Customers’ instructions and have no knowledge of or control over the extent our Customers will process Personal Data for their own purposes. When we process Personal Data under the direction of a Customer, we have no direct relationship with the individuals whose Personal Data such Customer processes. Thus, we store this information on behalf of each of our Customers. In the event you provide a Customer with this information, you do so in accordance with that Customer’s privacy practices and policies. We are not responsible for the privacy practices of our Customers, and do not access this information except with our Customers’ permission, in order to provide the Services and related support and assistance. It is each Customer’s sole responsibility to comply with applicable privacy or data protection laws. If you are a customer or sales prospect of one of our Customers, or a Viewer of Customer Content, and would no longer like to be contacted by one of our Customers through our Services, please contact that Customer directly.
If you are a Viewer who views Content you receive from a Customer via the Services, we may automatically collect information about your interaction with such Content and our Services. We collect this information in order to deliver the Services and to provide our Customers with reporting and analytics relating to your interaction with Content and our Services. This information includes:
- Whether or not you have viewed or are viewing Content;
- Date and time you viewed the Content;
- Number of times and length of time Content was viewed;
- Which portions of the Content were viewed;
- Whether or not you have forwarded Content received via the email function of the Services;
- Your phone number (if using conference calling features); and
- Your IP address and location.
This information will be made available to our Customers and may be associated by us or our Customers with the Personal Data that our Customers have provided us or that you have provided to our Customers via the Services. We do not use this Personal Data except with a Customer’s permission, in order to provide the Services, and to provide related support and assistance. We do not use this information to contact Viewers, except on a Customer’s behalf and at such Customer’s direction. We will not allow other Customers to access this information.
If you are a Viewer, a Customer may request that you provide it with additional Personal Data via the Services in order to view Content (such as your name or company). Customers also provide certain Viewer information to us through their use of the Services. For example, the Services allow Customers to input names, email addresses, phone numbers, and other information about Viewers with which Customers wish to use the Services to communicate. We do not use or access such information except with a Customer’s permission, in order to provide the Services, and to provide related support and assistance. We do not sell this information. We do not use this information to contact Viewers except on a Customer’s behalf and at such Customer’s direction. We will not allow other ClearSlide Customers to access this information.
We collect information about the way you use our Services (“Services Usage Data”). We process Services Usage Data so that we can facilitate, evaluate, and verify your use of the Services. We will also use the Services Usage Data for our own analyses about how the Services are used, and compile statistical and performance information related to the provision and operation of the Services. We may make such statistical and performance information publicly available in an aggregated manner, provided that such information does not incorporate identifiable Customer data and/or Customer confidential information.
Data we process only if you submit it to us
Customer Support Data: You may make a request for assistance with our customer support team or submit a complaint. In this case, in order to respond to your request, we will process your IP address and contact data as well as the contents of your request.
Referral Service: If you choose to use ClearSlide’s referral service to tell a friend or colleague about ClearSlide’s Site or Services, ClearSlide will ask you for that person’s name, company name, and email address. ClearSlide will automatically send an email inviting him or her to visit the Site or utilize the Services. ClearSlide stores this information for the purpose of sending this one-time email and tracking the success of our referral program.
Applicant Data: If you would like to apply for employment with ClearSlide, you can apply online at www.clearslide.com on our Career page. We will process your application data solely for the purpose of responding to your application unless you give us your explicit consent to keep your application on file to contact you with further job offers in the future.
Business Contact or Sales Prospect Data: If you are a business contact or sales prospect that has provided us your Personal Data, we will store your data in our database so that we can follow up on previous business conversations we’ve had with you, provide you additional information about our Services, or assist you in purchasing our Services. We may also share your Personal Data with sales representatives employed with our local affiliates or resellers so that they can work with you to complete any requested purchase of our Services.
2. Sharing Personal Data with Third Parties
We treat your Personal Data with care and confidentially and will only pass it on to third parties to the extent described below and not beyond. We do not share, sell, rent, or trade Personal Data with third parties for any promotional purposes. Where our affiliates, resellers, or service providers process Personal Data, they will do so solely on our instructions and have undertaken to comply with strict contractual requirements for the security of your data (including, but not limited to, complying with this Privacy Statement).
Our Customers: Acting as a service provider on behalf of our Customers, we share Personal Data with our Customers. At a Customer’s request and on such Customer’s behalf, we also share Customer information with such Customer’s own third-party service providers (for example, information about your use of the Site and Services may be shared via API with a CRM system such as Salesforce).
Service Providers: ClearSlide transmits data to service providers that enable us to provide our Site and market, sell, and deliver our Services. This includes the parties providing our third-party cookies and tracking tools, listed on our Cookies and Third-party Tracking Notice (available here), as well as parties providing us with services to assist us in processing transactions, including credit card transactions, providing customer support, managing customer relationships (like Saleforce.com), hosting the Site (like Amazon Web Services “AWS”), collecting, storing, or removing your information, or performing statistical analysis of our Site (such as Google). We occasionally also share Personal Data with independent auditors acting on our behalf, for anti-piracy or revenue accounting purposes in connection with the internal operations of our business. We sometimes need to share your information with these companies in order for them to provide the applicable services.
Affiliated Companies: We are part of a global group of affiliated companies. In this context we might share Personal Data with our parent company, Corel Corporation. For more details on Corel Corporation and the individual affiliated companies, please refer to https://www.corel.com/en/contact-us/.
Business Transactions: In the event ClearSlide goes through a business transaction such as a merger, an acquisition by another company, or a sale of all or a portion of its assets to which this Privacy Statement relates, your information will likely be among the assets transferred and, in such case, you will be notified in advance via email and/or a prominent notice on our Site of such change in ownership or a change in the use of your Personal Data, as well as any choices you may have regarding your Personal Data (including, if applicable, your right to object to such transfer).
Public Authorities: Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law, such as when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or litigation or other legal process or action (whether or not initiated by ClearSlide) to protect ClearSlide’s, our users’ or third parties’ rights, property or safety. We will transmit data to public authorities such as law enforcement or tax authorities only in the case of a legal obligation to do so based on a request for information from the respective authority.
3. Timeframe for Keeping Data
We process and store Personal Data as long as necessary for the fulfillment of our contractual or legal obligations. Thus, when we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.
4. Reviewing and Requesting Changes to Your Information
EU users: please refer to Section 6 below for your statutory rights under the GDPR
Upon request, ClearSlide will make a reasonable effort to inform you regarding whether we hold any of your personal information. Customers may update, delete, access or change their account information by editing their user, group, or team records within the account management pages of the Site. To update a Customer profile, login to your ClearSlide account at https://www.clearslide.com/ and click on “My Account” or by emailing us at firstname.lastname@example.org. You will then be able to change your name, address, and phone number, which notification emails you receive from us, your Live Pitch link URL, and your password. We will respond to any requests for access to personal information within 30 days after receipt.
To update Customer billing information, contact your account manager or email email@example.com for assistance.
If you are a Viewer, you may opt-out of receiving emails you receive from ClearSlide or specific Customers by clicking on the “opt-out” link at the bottom of the email you received, or you may email us at firstname.lastname@example.org or call us at 1-800-360-DEMO (3366) in order to opt-out.
If you have signed up to receive marketing emails from ClearSlide, you can opt-out of receiving future marketing emails by following the foregoing process. Customers cannot opt-out of receiving all transactional emails related to their ClearSlide account, but may change their account settings (as described above) to reduce the frequency or eliminate certain ClearSlide notification emails.
ClearSlide protects your information online by using industry standard encryption methods to prevent unauthorized access to Content, data, and Customer account information stored on our servers. To learn more about encryption generally, click here.
When you enter sensitive information (such as credit card number) on our registration or order forms, or your login credentials to our Site, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, click here. We protect Personal Data in our databases, and any sensitive transmission of passwords and authentication tokens are transmitted using HTTPS (TLS 1.0/1.2). If you are a Customer of ClearSlide and wish to have SSL enabled throughout the Services, contact your ClearSlide account manager or sales representative.
ClearSlide and our service providers also maintain strict physical security at properties and facilities and only provide access to authorized personnel.
Access to the information you provide us is restricted to that granted to our employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Site or Services.
While we follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
If you have any questions about security on our Site or Services, you can email us at email@example.com.
6. Information for EU Residents:
You are not legally required to provide ClearSlide with the Personal Data described in this Privacy Statement. Further, the contractual relationship that you might have entered into with us by agreeing to our terms and conditions does not imply any obligation to provide your Personal Data. However, you might not be able to use our Service to the full extent if you do not provide us with certain data or object to the use of this data.
Our Legal Basis for Processing
When processing your Personal Data, we rely on the General Data Protection Regulation, an EU-wide legal framework for the standardization of data protection (“GDPR”). To the extent that we process personal data not on behalf of our Customers but for our own purposes, we process this data solely for the purposes explained above under Section 1. These purposes represent our legitimate interests for the purposes of Article 6 (1) f) GDPR. In addition, we are legally obliged to provide certain information to criminal prosecution or tax authorities in individual cases upon request. In these cases, the legal basis for the processing are either legal requirements (Article 6 (1) c GDPR) or reasons of public interest (Article 6 (1) e) GDPR).
Transferring your Data outside the EU or the EEA
ClearSlide’s principal place of business in the United States which is a “Third Country”, under the GDPR. Third Countries are generally not considered to afford the same level of protection that you enjoy in the EU, but ClearSlide still provides an adequate level of protection for your Personal Data. We have certified our compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework and will subject all Personal Data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable principles. To learn more about the Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
ClearSlide is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and for any data it subsequently transfers to a third party acting as an agent on its behalf. ClearSlide complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, ClearSlide is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
We have ensured that our service providers and affiliates have either certified under the EU-U.S. Privacy Shield Framework and will process all Personal Data received from EU member states in reliance on the Privacy Shield Framework or that they have been subjected to strict contractual provisions in their contract with us to guarantee an adequate level of data protection for your data.
Your rights regarding the processing of your Personal Data
As a natural person, you have certain rights as “Data Subject”. You can assert the following rights against us under the GDPR:
Your right to information under Article 15 GDPR,
Your right to correction under Article 16 GDPR,
Your right to cancellation under Article 17 GDPR,
Your right to limitation of processing under Article 18 GDPR, and
Your right to data transferability under Article 20 GDPR.
In addition, you have a right of objection to the competent data protection supervisory authority Article 77 GDPR, but only with respect to the data processing we conduct on our own behalf (as a controller). In the event ClearSlide acts as a processor of your data for a third party, you must refer to the entity acting as controller to assert this right.
Information about your right of objection under Article 21 GDPR
1. Right of objection in individual cases
In addition to the rights already mentioned, you have the right, for reasons arising from your particular situation, to object at any time to the processing of Personal Data relating to you, which is processed on the basis of Article 6 (1) e) GDPR (data processing in the public interest) and Article 6 (1) f) GDPR (data processing on the basis of a balance of interests); this also applies to profiling based on this provision within the meaning of Article 4 (4) GDPR. If you file an objection, we will no longer process your Personal Data unless we can prove compelling grounds for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims. Please also note that, if we terminate the processing due to your objection, the Site may no longer be available to you or only to a limited extent.
2. The right to object to the processing of data for advertising purposes
You also have the right to object at any time to the processing of Personal Data concerning you for the purpose of direct marketing (including any subscription to our newsletter or personalized ads); this also applies to profiling, insofar as it is associated with such direct marketing. If you object, we will no longer process your personal data in the future.
The objection can be made form-free and should be addressed to: firstname.lastname@example.org.
7. Collecting Information from Children
ClearSlide’s Site is not intended for use by children under the age of 18 and we do not intentionally collect any information from users under the age of 18. If a parent or guardian becomes aware that their child has provided ClearSlide with Personal Data or that we have otherwise inadvertently collected this information, contact us at email@example.com, so that we may immediately delete the information from our servers.
ClearSlide reserves the right to change this Privacy Statement. We will provide notification of the material changes to this Privacy Statement by email or by posting a notice to our homepage on the Site and other places we deem appropriate at least thirty (30) days prior to the change taking effect.